Specialist Contact Centre

Proven results. Increased sales and profit. Complete customer satisfaction.

Whether you are looking for a long term partner or help with campaigns and absence cover, we provide highly trained professionals to fulfil your contact centre needs. We only employ the type of people that you would employ yourselves to work within your business. Who else would you allow to handle your hard-won customers and future prospects?

At Bamboo we dedicate individual teams to each of our clients, so your Contact Centre team becomes a true extension of your own. Our teams are highly experienced in Sales, Customer Service and complaints handling, in both B2B and B2C environments. All take huge pride in giving your customers an on-brand, unparalleled customer experience.

We invest heavily in training, coaching and development and reward our Contact Centre colleagues for quality and initiative. As a result, our Contact Centre team members stay with us an average of five times longer than the industry average, giving you and your customers consistency and ensuring you the highest levels of conversions and retention.

We undertake a huge range of Contact Centre activities, in each case tailored exactly to your requirements and objectives. Your customers are your most precious commodity and we never, ever lose sight of that:

  • Sales – inbound and outbound
  • After sale care
  • Appointment booking
  • CSI – Sales and Aftersales
  • Web enquiry fulfilment
  • Inbound overflow
  • Live Chat
  • Warranty renewals
  • Product recalls
  • Pre-calls for appointments
  • Mystery shop
  • Complaints handling
  • Sales event support
  • Sales prospecting
  • End of contract and Parity
  • Product launches and events

We have a dedicated team ready and waiting for your business, working your way, to guarantee the best results for you and your customers.