It can be difficult giving an outside agency access to your precious customers, and I was the first to raise concerns. However, our team at Bamboo really took the time to understand our business, our customers and our ethos. From the start, we worked really well with each other and the customers received the excellent brand experience that they have come to expect from Renault Retail Group.
The team have been fantastic and I wouldn’t hesitate to recommend Bamboo’s services.
Kelly Greene Senior Group Marketing Manager – Renault Retail Group
We’re very aware of the opportunity presented by VHC follow up, particularly Amber work. However, it’s hard to give it the attention that it deserves when operating a busy Aftersales department, not least as many of our customers work and can only really engage with our callers in the evening.
We were very keen to take up the offer to be a pilot dealer for the VHC programme having worked with Bamboo previously, and the results speak for themselves. Not only did we have 27 bookings created from just 164 records, we returned £5,172.17 through our workshops. As importantly to us, our customers received an excellent, on-brand experience; critical to our CSI and customer retention. We will certainly be participating again!
Andrew Perry Brand Manager – Blade Group
It was a big deal trusting an outside company with our customers; we are a family run business with lots of long term loyal customers and we were uncertain of how our customers would take to the new way of being contacted. The key for us was to keep communicating with the team that Bamboo allocated to us and making sure that they work the way that we do. We’ve worked together over the years to compile a best practice and we’ve seen our returns grow every year. As a result, we’re very proud to have the highest return on investment for the entire programme
Neil Staff – Broach Hill Garages
We were one of the first retailers on the programme and sceptical at first. Our customers know us well and we weren’t sure that a contact centre could replicate that relationship or level of customer care. This was completely different. Bamboo gave us our own team and they were all trained to treat our customers exactly as we do here, putting customer service above anything else. Four years later we’re seeing even better results than we were at the beginning. For us it’s a no brainer
Peter Sears, Service Manager – Telford Motors Peugeot
You certainly get what you pay for when it comes to professional, aftersales bookings. We’ve been working with Bamboo for over 5 years and without question, they have been fundamental in driving our aftersales performance and the fact that they are completely integrated with our operation means that we actually save on administrative costs. Can’t recommend highly enough.
Tim Attwood, Managing Director – Windrush VW