Our Nucleus CRM tool is at the heart of everything that we do. So many systems offer a solution for one aspect of your customer contact strategy; Nucleus does it all – simply, intuitively and holistically. We have taken the very best aspects of customer contact strategy and combined them into one, user friendly and highly effective CRM tool. Nucleus manages and cleanses data, predicts events and identifies likely selling opportunities within your customer and prospect base. It communicates pro-actively and effectively across a range of media such as text, email, direct mail, social media and live website chat. It has telephone follow up of opportunities at its core, not as an added module, allowing you to effectively manage follow up and measure return on investment for all your activity.
With Nucleus, a meaningful view of your entire customer contact strategy and its performance is now at your fingertips. Nucleus is used here at Bamboo on our customers’ behalves, managing the entire customer journey from prospect to Sales, through Aftersales retention and ultimately vehicle renewal. It is fully supported by our specialist automotive Contact Centre, providing full, live visibility of all our activities. It is also utilised by clients who have their own Marketing departments and Contact Centres, in order to effectively track, manage and improve performance, and to report on all communications, whether text, email, mail or telephone follow up, inbound enquiries and customer complaints.
Never lose another opportunity to engage, convert and retain your market. Make Nucleus the centre of your business.