Automotive Contact Centre

Proven results. Solid, confirmed appointments. Complete customer satisfaction.

Always industry experienced; always highly trained professionals. We only employ the type of people in our Contact Centre that you would employ yourselves to work within your dealerships. Who else would you allow to handle your hard-won customers and future prospects?

At Bamboo we dedicate individual teams to each of our clients, so your Contact Centre team becomes a true extension of your own. They are highly experienced in Sales, Aftersales and Customer Service, with specialist teams for such disciplines as B2B, Parts and Commercial Vehicles. All take huge pride in giving your customers an on-brand, unparalleled customer experience.

We invest heavily in training, coaching and development and reward our Contact Centre colleagues for quality and initiative. As a result, our Contact Centre team members stay with us an average of five times longer than the industry average, giving you and your customers consistency and ensuring you the highest levels of conversions and retention.

We undertake a huge range of Contact Centre activities, in each case tailored exactly to your requirements and objectives. Your customers are your most precious commodity and we never, ever lose sight of that:

  • Workshop event outbound booking
  • CSI – Sales and Aftersales
  • VHC deferred work
  • Service plan sales
  • Web enquiry fulfilment
  • Inbound reception overflow
  • Live Chat
  • Warranty renewals
  • One Link
  • Recalls
  • Pre-calls for workshop
  • Mystery shop
  • Complaints handling
  • Sales event support
  • Sales prospecting
  • End of contract and Parity
  • New model launches
  • Finance campaigns

We have a dedicated team ready and waiting for your business, working your way, in your systems to guarantee the best results and customer satisfaction.